Terms of Service

Effective date: 27 June 2026

Last updated: 27 June 2026

These Terms of Service ("Terms") govern your access to and use of KiteTribe, including our mobile application, website, services, features, content, and related tools (collectively, the "Service").

By creating an account, publishing a listing, contacting another user, or otherwise using the Service, you agree to these Terms. If you do not agree, you must not use the Service.

1. What KiteTribe is

KiteTribe is a specialized online platform for publishing and discovering listings related to kitesurfing, wing, watersports, and related equipment.

Users may publish listings such as:

items they want to sell;
items they are looking for;
equipment-related announcements;
listings from private users, schools, shops, or professional operators, where allowed.

KiteTribe is not a party to any transaction between users. Unless expressly stated otherwise, KiteTribe does not sell, buy, inspect, certify, ship, insure, or guarantee any item listed on the Service.

2. No internal payments or transaction management

The first version of KiteTribe does not process payments, deposits, escrow, refunds, shipping, or transaction commissions.

If users decide to buy, sell, exchange, reserve, ship, inspect, or collect any item, they do so directly with each other and at their own responsibility.

KiteTribe does not guarantee:

that an item exists;
that an item matches the description;
that an item is safe, functional, original, or suitable for use;
that a seller will complete a sale;
that a buyer will complete a purchase;
that a user is acting honestly;
that a listed price is fair or accurate.

Users are responsible for checking the item, its condition, compatibility, safety, price, documents, accessories, and any other relevant information before completing a transaction.

Future versions of the Service may introduce payments, escrow, shipping, insurance, or other transaction-related features. If and when introduced, such features will be governed by additional terms presented to users at that time.

3. Eligibility

You must be at least 18 years old and have full legal capacity to use KiteTribe. The Service is not directed at, and must not be used by, children under 18.

By using the Service, you confirm that:

you are at least 18 years old;
you have the legal right to enter into these Terms;
the information you provide is accurate and up to date;
you will use the Service only in accordance with applicable laws and these Terms.

We may suspend or terminate accounts if we reasonably believe that a user is underage, has provided false information, or is using the Service improperly.

4. Account registration

To use certain features, you may need to create an account using:

Sign in with Apple;
Google Sign-In;
e-mail registration;
other authentication methods that may be added in the future.

You are responsible for keeping your account secure and for all activity that occurs under your account.

You must not:

create an account using false or misleading information;
impersonate another person, school, shop, brand, or organization;
use another user's account;
transfer your account without our consent;
create multiple accounts to avoid restrictions, suspensions, or moderation actions.

You may request deletion of your account at any time from within the app. Account deletion is permanent, removes your listings, favorites, saved searches, and notifications, and cannot be undone. See Section 26 (Privacy) and our Privacy Policy for details.

5. User profiles and verification

KiteTribe may show profile information such as name, nickname, profile photo, location, user type, number of listings, and verification badges.

Initial verification may be limited to light checks, such as:

confirmed e-mail;
Apple or Google account authentication;
completed basic profile;
profile photo;
manual recognition of selected schools or shops.

A KiteTribe badge does not necessarily mean that a user's identity, professional status, equipment, or transaction history has been fully verified.

Badges may be added, removed, changed, or revoked at our discretion.

6. Listings

Users may publish listings such as "Sell" or "Wanted" listings.

Each listing may include information such as:

title;
description;
category;
brand;
model;
year;
size;
discipline;
condition;
price or budget;
location;
photos;
checklist answers;
accessories included;
delivery or collection preferences;
contact options.

You are solely responsible for the accuracy, legality, and completeness of any listing you publish.

You must ensure that:

you have the right to sell or offer the item;
the item is not stolen, counterfeit, unsafe, prohibited, or illegally modified;
the photos are real and relevant;
the description is accurate and not misleading;
defects, repairs, missing parts, safety issues, or limitations are clearly disclosed;
any price or budget is genuine;
the listing complies with these Terms and applicable law.

We may set limits on the number of active listings, expire listings automatically after a period of inactivity, or require republishing, without this constituting a modification of these Terms.

7. Equipment condition and safety

Kitesurfing, wing, foiling, and related watersports may involve risk of injury or death. Used equipment may have hidden defects that are not visible from photos or descriptions.

KiteTribe does not inspect or certify equipment unless a specific future service is expressly marked as a KiteTribe inspection or certification service.

Users should carefully check, and where appropriate obtain expert advice about:

kite canopy condition;
bladder and valve condition;
air leaks;
previous repairs;
stitching;
control bar and safety systems;
line condition and length;
board integrity;
foil components;
harness condition;
wetsuit condition;
compatibility between components;
suitability for the user's level, weight, spot, and wind conditions.

Any use of equipment purchased, found, or contacted through KiteTribe is entirely at the user's own risk.

8. Prohibited listings and conduct

You must not publish, offer, request, promote, or distribute:

stolen goods;
counterfeit goods;
illegal goods or services;
items you do not own or are not authorized to sell;
dangerous or defective equipment without clear disclosure;
misleading listings;
duplicate spam listings;
unrelated commercial advertising;
offensive, discriminatory, hateful, violent, or unlawful content;
sexually explicit content;
malware, phishing links, or fraudulent links;
personal data of third parties without permission;
content that infringes intellectual property rights;
false professional claims;
fake reviews, fake badges, or fake verification claims.

You must not use the Service to:

harass, threaten, or abuse others;
attempt fraud or scams;
scrape, copy, or harvest data;
bypass security features;
reverse engineer the Service;
manipulate search results, metrics, or advertising;
interfere with the operation of the Service;
use automated bots without our permission;
contact users for unrelated purposes.

9. Contact between users

KiteTribe may allow users to contact each other through phone, WhatsApp, e-mail, external links, or other contact tools.

When you choose to make your contact details available, other users may use them to contact you regarding your listing. KiteTribe records the fact that a contact action occurred (for example, that a phone, WhatsApp, or e-mail button was used) but does not record or have access to the content of any conversation that takes place outside the Service.

KiteTribe does not control conversations or agreements made outside the Service. You are responsible for deciding whether, how, and with whom to communicate.

We recommend that users:

meet in safe public places where appropriate;
check the item carefully before payment;
avoid unsafe payment methods;
avoid sending money before verifying the item and the user;
be cautious with shipping arrangements;
report suspicious behavior.

10. Location information

Listings may show an approximate location, such as city, area, region, or an approximate map marker. Where enabled, the Service intentionally reduces the precision of a seller's location (for example, by showing the centre of a town rather than an exact address) before it is displayed to other users.

For privacy and safety reasons, KiteTribe should not be used to publicly display an exact home address.

Users are responsible for deciding whether to share a precise meeting address or collection point privately with another user.

11. User content

You retain ownership of content you upload or publish, such as photos, descriptions, profile information, and listings ("User Content").

By uploading or publishing User Content, you grant KiteTribe a non-exclusive, worldwide, royalty-free license to use, host, store, reproduce, display, resize, adapt, translate, moderate, distribute, and make available such content for the purpose of operating, improving, promoting, and protecting the Service.

This license ends when your content is deleted, except where retention is necessary for legal, security, backup, dispute, fraud prevention, moderation, or legitimate business purposes.

You represent and warrant that you have all rights necessary to publish the User Content and that it does not violate the rights of any third party.

Listing titles and descriptions are initially shown in the language in which they were written. A future version of the Service may offer automatic translation of listings and messages; where available, this will be clearly identified as a machine translation, and the original text will remain accessible.

12. Photos and media

You must upload only photos that are relevant to the listing and that you have the right to use.

You must not upload:

copyrighted images copied from other websites without permission;
photos of third parties without permission;
misleading photos;
stock images presented as real item photos;
images containing sensitive personal information;
offensive or unlawful images.

Photos are compressed and resized on your device before being uploaded, and location and other non-essential metadata (for example, GPS coordinates embedded in the photo file) are removed as part of this process. We may further compress, resize, crop, watermark, or otherwise process photos for technical, safety, privacy, or moderation purposes.

13. Moderation

We may review, moderate, hide, edit, restrict, suspend, or remove listings, profiles, photos, messages, ads, or other content if we believe they violate these Terms, applicable law, community standards, or the integrity of the Service.

We may also limit or block accounts that we believe are involved in:

fraud;
spam;
scams;
repeated complaints;
misleading listings;
abuse;
unauthorized commercial activity;
security risks;
violation of these Terms.

We are not obligated to monitor all content, but we may do so at our discretion.

14. Reports and blocking other users

Users may report listings, profiles, photos, or behavior that they believe is suspicious, unlawful, misleading, or in violation of these Terms.

Reports may be reviewed by KiteTribe, and we may take appropriate action at our discretion. Submitting a report does not guarantee removal, suspension, refund, compensation, or any specific outcome.

Independently of reporting a user to us, you may also block another user directly from within the app. Blocking a user hides that user's listings and contact details from your account; it does not notify the blocked user and does not affect what other users can see. You may unblock a user at any time from your account settings.

15. Account status and enforcement

To keep the Service safe and reliable, an account may be placed in one of the following states, at our discretion:

Active — normal use, no restriction.
Limited — a lighter, reversible measure, typically used as a first warning for a minor or disputed violation. A limited account can still log in and manage its existing listings but cannot publish new ones until the restriction is lifted.
Suspended — a temporary block pending review. A suspended account cannot log in until it is reviewed and, if appropriate, reactivated.
Blocked — a permanent measure for serious or repeated violations. A blocked account cannot log in and is not intended to be reinstated.

We will generally act proportionately, but we may move directly to suspension or blocking without first applying a lighter measure where we consider the conduct sufficiently serious (for example, fraud, safety risks, or illegal content).

16. Advertising and sponsored content

KiteTribe may display advertising, sponsored listings, promoted profiles, brand campaigns, shop promotions, school promotions, affiliate links, or other commercial content.

Sponsored content should be identified where required.

Advertising may be targeted based on non-sensitive information such as:

language;
country or approximate area;
category;
listing type;
search context;
device or app context;
user preferences, where allowed.

Where advertising relies on tracking or an advertising identifier, we will request your consent through the applicable in-app prompt (for example, Apple's App Tracking Transparency) before doing so, as described in our Privacy Policy.

We may add, modify, or remove advertising features at any time. Third-party advertisements, links, or promoted content may lead to external websites or services. KiteTribe is not responsible for third-party websites, products, services, or claims.

17. Professional users, schools, shops, and brands

Schools, shops, brands, repairers, and other professional operators may have dedicated profile types, badges, business pages, sponsored visibility, or additional features.

Professional users are responsible for complying with all laws applicable to their activity, including consumer protection, tax, advertising, product safety, warranty, invoicing, and distance-selling rules where applicable.

A professional profile or badge does not imply endorsement by KiteTribe unless expressly stated.

18. Intellectual property

The Service, including its design, software, logos, trademarks, icons, graphics, interface, database structure, and original content, is owned by KiteTribe or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, license, or exploit any part of the Service without our prior written consent, except as allowed by law.

"KiteTribe" and related marks may not be used without permission.

19. Copyright and intellectual property complaints

If you believe that content on the Service infringes your copyright, trademark, or other intellectual property rights, you may notify us at support@kitetribe.app, identifying the content, the right you believe is infringed, and your contact details. We will review such notices and may remove or disable access to the reported content pending review.

20. Third-party services

The Service may rely on or link to third-party services, such as authentication providers, cloud infrastructure, maps, analytics tools, messaging tools, advertising providers, or external websites.

Your use of third-party services may be subject to their own terms and privacy policies.

KiteTribe is not responsible for the availability, accuracy, security, content, or practices of third-party services.

21. Service availability

We aim to keep KiteTribe available and reliable, but we do not guarantee that the Service will always be available, uninterrupted, secure, or error-free.

We may modify, suspend, or discontinue all or part of the Service at any time, including features, categories, filters, advertising formats, verification systems, or listing rules.

We may release updates that change the appearance, functionality, or availability of the Service.

22. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis.

KiteTribe does not warrant that:

listings are accurate or complete;
users are trustworthy;
items are genuine, safe, functional, or suitable;
prices are fair;
transactions will be completed;
the Service will meet your expectations;
the Service will be uninterrupted or error-free;
defects will be corrected;
the Service will be free from harmful components.

Nothing in these Terms excludes rights that cannot be excluded under applicable consumer protection laws.

23. Limitation of liability

To the maximum extent permitted by law, KiteTribe shall not be liable for:

transactions between users;
loss of money or goods;
defective, unsafe, counterfeit, stolen, or misdescribed items;
injuries or damages resulting from use of equipment;
failed communications;
external payment arrangements;
shipping issues;
user behavior;
third-party services;
loss of data;
indirect, incidental, special, consequential, or punitive damages;
loss of profits, business, goodwill, opportunity, or reputation.

Where liability cannot be excluded, it will be limited to the maximum extent permitted by applicable law.

24. Indemnity

You agree to indemnify and hold KiteTribe harmless from any claim, damage, loss, liability, cost, or expense arising from:

your use of the Service;
your listings;
your User Content;
your transactions or communications with other users;
your violation of these Terms;
your violation of applicable law;
your infringement of third-party rights.

25. Suspension and termination

We may suspend, restrict, or terminate your account or access to the Service if:

you violate these Terms;
you create risk or legal exposure for KiteTribe;
your account is involved in suspicious activity;
you repeatedly receive reports;
you abuse, spam, or harass other users;
you publish prohibited content;
we are required to do so by law.

You may stop using the Service at any time and may request deletion of your account as described in Section 4 and in our Privacy Policy.

Some information may be retained where necessary for legal, security, moderation, fraud prevention, accounting, or legitimate business purposes.

26. Privacy

Our Privacy Policy explains what information we collect, why we collect it, and the choices available to you, including account deletion, data export, and consent preferences. It is available at https://kitetribe.app/privacy and forms part of these Terms.

27. Changes to these Terms

We may update these Terms from time to time.

If changes are material, we may notify users through the app, by e-mail, or by other reasonable means. Where you have accepted a version of these Terms in the app, we keep a record of which version and date you accepted, so that later changes do not apply retroactively to conduct that already occurred.

The updated Terms will apply from the effective date indicated. If you continue using the Service after the effective date, you accept the updated Terms.

If you do not agree to the updated Terms, you must stop using the Service.

28. Governing law and jurisdiction

These Terms are governed by the laws of Italy, unless mandatory consumer protection laws require otherwise.

If you are a consumer resident in the European Union or another jurisdiction with mandatory consumer protection rules, you may have the right to bring claims before the courts of your place of residence. EU residents may also refer a dispute to the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

For any dispute not subject to mandatory consumer protection rules, the courts of Bergamo, Italy shall have exclusive jurisdiction.

Nothing in these Terms limits rights that cannot be waived under applicable law.

29. Miscellaneous

Entire agreement. These Terms, together with our Privacy Policy and any additional terms referenced in them, constitute the entire agreement between you and KiteTribe regarding the Service.

Severability. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect, and the unenforceable provision will be interpreted to best reflect its original intent.

No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.

Assignment. You may not transfer your rights or obligations under these Terms without our consent. We may transfer our rights and obligations, including in connection with a merger, acquisition, or sale of assets, provided that this does not reduce the protections available to you under these Terms.

Force majeure. We are not liable for delays or failures in the Service caused by events beyond our reasonable control, including outages of third-party providers, natural events, or actions of public authorities.

Notices. We may provide notices to you through the app, to the e-mail address associated with your account, or by other reasonable means.

30. Governing language

These Terms are made available in multiple languages for convenience. In the event of any inconsistency or conflict between versions, the English version shall prevail, unless applicable local law requires otherwise for consumers.

31. Contact

For questions about these Terms, reports, legal notices, or account-related matters, you may contact us at:

Contact support